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Improving Communication to Improve Care

Goryeb Children’s Hospital at Morristown Memorial Hospital

Throughout the U.S., many children (and adults) die each year due to medical errors. Ineffective communication can result in poorly documented or lost medical information, and mistakes can be made with the failure to understand patients’ or families’ perspectives. This grant is aimed at optimizing communication between healthcare professionals and patients. By eliminating inefficient communication, a model of family-centered care rather than a provider-centered approach will allow for an environment with true collaboration, better exchange of ideas and shared decision-making. Specifically, R Baby Foundation funds the training to promote better communication, reduce medical errors and save lives beginning in the pediatric intensive care unit (PICU) and the Gagnon Pediatric Emergency Department.

SECOND YEAR ACCOMPLISHMENTS:
Recently, Goryeb Children’s Hospital at Morristown Memorial Hospital expanded its R Baby-sponsored Patient-and Family-Centered Care Program, led by Dr. Walter Rosenfeld, to its Inpatient Unit, Pediatric and Neonatal Intensive Care Units, and Pediatric Emergency Departments. The “Condition H” (H = Help) procedure recently went “live” on both of their campuses with 24/7 communication that informs families of their ability to call a rapid-response team should they become concerned with their child’s condition or care. Flyers have been posted throughout the hospitals, and nurses review “Condition H” with parents upon admission. Positive responses recorded by the Pediatric Staff Engagement Survey have increased from 86% to 94%, demonstrating reception of Patient- and Family-Centered Care. Also, the R You Being Heard? Program has helped ensure families that their child’s unique needs and circumstances were being taken into account and that their questions and concerns were being addressed during their ER visits.

FIRST YEAR ACCOMPLISHMENTS:
The Patient and Family Centered Care Initiative at the Goryeb Children’s Hospital has created more effective communication between parents and the clinical team. In the long run it will reduce the number of medical errors and save lives. Parents are excited about the changes and recognize that this is producing better care for their babies. It is understood that medicine cannot treat patients without family members being integrally involved and without doctors and nurses who respect family members.
 

 

 

Published Findings
& Other Documents

Evaluation Form for CEU's FCC
[0k/] posted: July 27, 2009

Goryeb Children's Hospital Year Two Goals
[0k/] posted: August 03, 2009

Institute for Family Centered Care
[0k/] posted: August 06, 2009

Atlantic Health Mission and Vision Statements
[0k/] posted: August 09, 2009

Partnering with Patients and Families in the PICU and Pediatric Emergency Department
[0k/] posted: August 25, 2009

The 4th International Conference PFCC: Families as Partners in Care
[0k/] posted: August 25, 2009

Steps Taken to Advance Patient and Family Centered Care
[0k/] posted: November 07, 2010

Team

Lisa Ciarrocca Full profile »
Goryeb Children's Hospital at Morristown Memorial Hospital
Office: 973-971-6790
lisa.ciarrocca@atlantichealth.org

Liz DuBois, RN, MS Full profile »
Goryeb Children's Hospital at Morristown Memorial Hospital
Office: 973-971-6790
liz.dubois@atlantichealth.org

Bonnie S. Gannon Full profile »
Morristown Memorial Health Foundation
Office: 973-593-2419
bonnie.gannon@atlantichealth.org

Juan Gutierrez, MD Full profile »
Goryeb Children's Hospital at Morristown Memorial Hospital
Office: 973-290-7550
juan.gutierrez@atlantichealth.org

Siobhan Reid Full profile »
Goryeb Children's Hospital at Morristown Memorial Hospital
siobhan3@optonline.net

Walter D. Rosenfeld, MD Full profile »
Goryeb Children's Hospital at Morristown Memorian and Goryeb Children's Center at Overlook Hospital
Office: 973-971-6310
walter.rosenfeld@atlantichealth.org